Kela-taksi Customer Advisor / Traffic Controller
Suomen Lähilogistiikka Oy - Helsinki, Uusimaa (09/2022 - Ongoing)
- Customer service skills - Learned to communicate clearly and politely with customers via phone and email.
- Organizational skills - Learned to efficiently organize taxi schedules for smooth transportation.
- Accuracy and diligence - Ensured that all data and records were accurate and up to date.
- Teamwork skills - Worked seamlessly with a team to ensure that taxis were available to customers on time.
- Prioritization skills - Effectively handled urgent situations and prioritized tasks.
Sales Consultant
DNA Oyj - Helsinki, Uusimaa (03/2022 - 07/2022)
- Communication skills - Learned to communicate clearly and efficiently with various types of customers via phone.
- Problem-solving skills - Gained experience in quickly resolving customer issues and providing appropriate solutions.
- Sales skills - Learned to sell DNA's products and services and offer advice on suitable options.
- Customer service quality - Learned to understand customer needs and provide high-quality service that meets expectations.
- Stress tolerance - Gained experience in handling stress and pressure in busy situations and prioritizing tasks efficiently.
Grocery Worker
K-Supermarket - Espoo, Uusimaa (05/2021 - 08/2021)
- Attention to detail - Gained experience in ensuring that products were placed correctly and that sell-by dates were accurate.
- Problem-solving skills - Learned to quickly and efficiently resolve issues, such as when products were out of stock or a customer needed assistance.
- Scheduling and planning skills - Learned to plan my workday effectively to ensure that all tasks were completed on time.
- Teamwork skills - Gained experience in working with a team to ensure tasks were completed together and assisting other team members when needed.
Entrepreneur
Lemenet Oy - Espoo, Uusimaa (02/2020 - 09/2021)
- Website design and implementation - Learned to design and create websites to help customers learn more about the company.
- Content writing and marketing - Gained experience in writing excellent content optimized for search engines to attract customers.
- Search engine optimization - Learned to optimize websites for better rankings in search results, increasing online visibility.
- Customer acquisition - Learned to acquire new customers and retain existing ones using various methods, including cold calls, website optimization, and online advertising.
Customer Service Representative
Burger King Muurala - Espoo, Uusimaa (03/2019 - 07/2021)
- Good customer service - Gained experience in providing excellent customer service and efficiently resolving customer situations.
- Teamwork - Learned to work effectively in a team and communicate efficiently with others, improving collaboration and speeding up workflows.
- Stress management - Learned to handle busy situations effectively, such as during rush hours, and improved my ability to manage stress and pressure.